Services

Sales Support & Customer Service

• Our Sales & Customer Service team is very experienced, knowledgeable, and responds quickly and professionally to all customer requests.
• Pricing – We offer competitive pricing and quick quote turn-around time.
• EDI – We are experienced with and actively using EDI for order and payment processing with both customers and suppliers who prefer EDI communication.
• Traceability – We offer full traceability back to the manufacturer with test reports and Certificates of Compliance on file for all products.

Product Availability – Delivery

• Thousands of standard products in stock
• Same day shipping for stock items
• JIT – Just In Time delivery coordination
• DTS – Dock To Stock program
• VMI – Vendor Managed Inventory options
• Consigned Inventory options
• AOG – Aircraft On Ground priority expediting
• DPAS – Defense Priorities & Allocations System priority expediting

Technical Support Services

• Engineering Design & Application Consultation – We have the technical expertise to work with Engineering personnel on application recommendations, product qualification testing and technical assistance through the specification process.
• We provide on-site installation, training and technical support for the printers, software and other equipment that we sell, as well as extended service contracts.
• We maintain a library of customer and industry specifications, drawings and test reports for many of the products that we sell.
• We provide software upgrades and data file conversion for customers using or converting to our label printing systems and products.

Value Added Services

• Custom printing & kitting of labels, wire markers, UID labels & RFID tags.
• Electrical component kitting
• Data file conversion
• On-site printer and software programming, testing and repairs.