FAQ
Find answers to frequently asked questions about A.C.E.®, our products and suppliers, ordering, shipping, certifications, technical support, custom services, and request-for-quote process. If you cannot find the information you need, contact our team for personalized assistance.
General Company FAQs
What does A.C.E.® do?
A.C.E.® is a woman-owned distributor specializing in identification, interconnect, wire and cable, wire protection, harness components, tapes, backshells, and related products for aerospace, defense, space, rail, and industrial markets.
What industries do we serve?
We support aerospace, defense, government, space and satellite, rail and transit, industrial manufacturing, automotive, and land vehicle customers.
Where is A.C.E.® located?
A.C.E.® is headquartered in Derby, Kansas, with sales representatives and support resources throughout the United States and Mexico.
How long has A.C.E.® been in business?
A.C.E.® has been in business since 1984!
Quality & Certifications
Is A.C.E.® AS9100 certified?
Yes.
Is A.C.E.® AS9120 certified?
Yes.
Is A.C.E.® ISO 9001 certified?
Yes.
Do you provide full traceability?
Yes. We maintain complete traceability documentation for products where required.
Are you ITAR registered?
Yes.
Can you provide Certificates of Conformance (C of C)?
Yes. Certificates of Conformance and supporting documentation are available when applicable.
How do you prevent counterfeit parts?
A.C.E.® follows documented quality procedures, supplier qualification processes, and traceability requirements to help ensure product authenticity.
Inventory & Logistics
Do you stock inventory?
Yes. We maintain inventory on thousands of products to support quick delivery and customer demand.
Do you offer same-day shipping?
Many stocked products can ship the same day when orders are received before cutoff times.
Can A.C.E.® support AOG requirements?
Yes. We provide Aircraft on Ground (AOG) support and expedited order processing when required.
Do you offer vendor-managed inventory (VMI) programs?
Yes. We offer VMI, Just-in-Time (JIT), safety stock, and custom inventory solutions.
Can you support long-term agreements and blanket orders?
Yes. We regularly support annual agreements, scheduled releases, and forecast-driven inventory programs.
Products & Suppliers
What products do you specialize in?
Our core product categories include:
- Identification and labeling solutions
- Wire and cable
- Backshells and connectors
- Wire protection and abrasion products
- Harness components
- Industrial and aerospace tapes
- Printing systems and software
Do you offer alternatives or cross-references to existing products?
Yes. Our team can help identify approved alternatives and conversion opportunities where applicable.
Can you help source hard-to-find parts?
Yes. We leverage an extensive supplier network and inventory resources to help locate difficult-to-source products.
Do you support new product introductions and design opportunities?
Absolutely. We work with customers early in the design process to recommend products and solutions that meet application requirements.
Ordering & Customer Service
How quickly can I get a quote?
Most RFQs receive a response within 24 hours, and many are quoted the same day.
Do you support EDI transactions?
Yes.
Can I request a quote online?
Yes. Submit your RFQ through our website, email, or contact a member of our sales team.
Do you work with both small and large businesses?
Yes. We support everyone from small manufacturers to major aerospace, defense, and industrial organizations.
Technical Support & Value-Added Services
Do you provide technical support?
Yes. Our team assists with product selection, application guidance, qualification support, and implementation.
Can you provide custom kitting services?
Yes. We offer electrical component kitting and customized packaging solutions.
Do you provide printer setup and programming?
Yes. We support printer programming, software setup, upgrades, and related services.
Can you help with labeling and identification projects?
Absolutely. Identification and labeling solutions are one of our core specialties.
Government & Defense
Do you support government contracts?
Yes. A.C.E.® supports federal, state, and local government customers as well as prime contractors and subcontractors.
Can you process DPAS-rated orders?
Yes. We support priority-rated orders and understand government procurement requirements.
Do you support DLA and military programs?
Yes. We have extensive experience supporting DLA, military depots, OEMs, and defense contractors.
Can you process WAWF invoices?
Yes.
What government certifications does A.C.E.® hold?
A.C.E.® is a woman-owned business and holds certifications including EDWOSB, DBE, Enhanced JCP, and other applicable registrations and qualifications.